FAQS
What types of diamonds?
Maison Vélys offers a broad selection of diamonds, including lab-created diamonds, moissanite, and natural diamonds. We also provide diamond rings crafted from high-quality platinum and gold to cater to diverse preferences and budgets.
How do I place an order?
To place an order, simply browse our online store, select your desired item, and add it to your cart. Then, follow the checkout process by providing your shipping information and payment details to complete your purchase securely.
What is your return policy?
We provide a 30-day return policy for items in their original condition. If you are not satisfied with your purchase, please reach out to our customer service team to initiate the return process and receive further instructions.
Do you offer customization options?
Yes, we offer customization options on select rings to personalize your jewelry. You can choose the diamond type, setting, and metal for a unique piece that reflects your style and preferences.
How do I care for my jewelry?
To maintain the quality of your jewelry, clean it regularly with a gentle solution and a soft cloth. Avoid exposing it to harsh chemicals, and store it properly in a safe place when not in use.
When will my order arrive?
Delivery times vary based on the shipping method selected at checkout. Typically, orders are processed and shipped within 3-5 business days, with standard delivery taking an additional 5-7 business days.